Shipping and Delivery

Shipping Policy

1. Shipping Methods:

Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-3 business days.

2. Free Shipping For All Orders

3. Order Processing:

Orders will be processed within 3-5 business days from the date of purchase.

4. Order Tracking:

Every order will be provided with a tracking number so customers can track their shipment.

5. Shipping Areas:

We ship to all states within the United States, including Alaska and Hawaii. We do not ship to P.O. Boxes or military addresses (APO/FPO).

Return Policy

1. Return Policy:

Customers may request a return within 30 days from the date of receipt.
Products must be in their original condition, unused, and in the original packaging.

2. Return Process:

Contact our customer service via email or phone to request a return.
We will provide a return label for customers to send back the product.
Return shipping costs will be borne by the customer unless the product is defective or incorrectly shipped.

3. Refunds:

Once we receive and inspect the returned product, we will process the refund within 7-10 business days.
The refund will be credited back to the original payment method.

4. Exchanges:

If customers wish to exchange a product, please follow the return process and place a new order.

5. Non-Returnable Items:

Items on clearance or special promotional items are not eligible for returns unless there is a manufacturing defect.

Contact Information

Customer Service:

Email: support@pawfecthouse.com

Phone: 1-716-826-3188

Address: 3680 N 5th St #100, North Las Vegas, NV 89032, US

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

I hope these updates help you finalize your shipping and return policy for BrainToys123.com. Good luck with your business!